Service Desk Technician - Bicester

RED are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients.

Through our market leading technical expertise, we enable the world’s digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for zero carbon-built environments. We cover the entire life cycle of any building project, with our broad capability offering saving our clients time, money, and effort. Our approach is centred around listening to our clients and interacting energetically with our fellow project stakeholders. We add value with our people, client service ethos, global delivery strategy, technical ability, and attitude.

We now seek a Service Desk Technician to be based out of our Bicester office.

Role Responsibilities

• Delegated responsibility for providing office based and remote out of hours IT
  support, together with assisting the GSD Manager with IT related projects
• Utilize specialized technical skill set to provide hardware, software, network
  and support on site and over the phone for internal and external clients
• Respond to client requests in a timely fashion
• Independently investigate, research, resolve and document end user problems
• Provide routine maintenance and troubleshooting of business equipment
  including, but not limited to, computers, laptops, monitors, desktop phones,
  projectors, web cams, printers, copiers, and optical scanners by responding to
  telephone calls, emails, tickets, and other technical support requests
• Perform life cycle replacements of various end user equipment
• Maintain current expertise in operation and application of standard
  workstation hardware and software
• Setup and maintain desktop backend services such as desktop/laptop
  deployment services, anti-virus/malware detection, desktop configuration
  policies, and desktop patch management
• Provide recommendations to management for improvements regarding
  desktop and application management
• Assist senior-level team members in various infrastructure projects
• Support projects in line with IT strategy where required
• Traveling off-site may be required

Role Requirements

• Bachelors degree in Computer Sciences, Technical Certification from an
  accredited technical school or combination of experience and knowledge
  considered 4 plus year equivalent education
• Applicable Microsoft / CompTIA or equivalent industry certifications preferred
• Three years plus experience in Technical Support
• Act in an ethical manner and follows the principles of the ethics charter and
  ethics in practice guidelines
• Good understanding of international working and IT operations of a global
  consultancy
• Experience with Intune or an equivalent MDM
• Experience supporting Teams meeting rooms
• Comprehensive knowledge of desktop and laptop computer hardware
• Must be proficient in the use of the Microsoft Office tool set.
• Effective knowledge of network protocols and basic services including TCP/IP,
  DHCP, VoIP, WiFi, and DNS
• Excellent interpersonal communication skills both verbal and written
• Excellent customer service skills.
• Ability to work effectively in a team environment
• A continuous improvement mindset
• Able to document resolutions and promote a “Shift Left” culture
• Ability to prioritize own workload
• Ability to work to strict deadlines
• Liaise with external suppliers and third-party it providers if required
• Able to convey IT matters at an understandable level
• Provide a logical approach to problem analysis and resolution
• Proven experience in a pc and network support environment
• Confident with training/induction needs with staff

Benefits

RED offers a variety of benefits, including but not limited to:

• 23 days annual leave rising to 28 days annual leave over 5 years’ service
• Holiday purchase and buy back scheme
• Hybrid Working
• Contributory company pension scheme
• Healthcare Scheme via salary sacrifice (Company funded cover is dependant on level)
• Non-contractual bonus awards
• Training sponsorship
• Charity volunteering leave
• Wellness days/ initiatives.
• Salary commensurate with experience.
• Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders.
• We offer a comprehensive benefits package and are an equal opportunities employer.

*This role will ideally suit those with the right to live & work in the UK without restrictions, as we are unable to offer sponsorship at the present time.